The Trusted Global Partner for Trust & Safety Mental Wellbeing Support
Built for Global Scale. Delivered with Local Precision.
Safeguarding the world’s largest content moderation teams with clinically governed, culturally attuned care—delivered in 120+ languages across 100+ countries by local specialists, all within one ecosystem.
Why Trust and Safety Teams Need Specialised, Ongoing Care
Content moderators face repeated exposure to graphical violence, suicide threats, child abuse content, hate speech, and harassment. It’s not occasional—it’s systemic.
Without specialised care, the emotional toll builds fast—and shows up in burnout, errors, attrition, and increasing mental health claims.
Beyond Compliance, Built for Real-World Complexity
Exceeds T&S Compliance Standards
Audit-ready and privacy compliant (GDPR, HIPAA, PDPA compliant), all governed by our in-house clinical board.
Psychological Safety at Scale
Trauma-informed and evidence-based care for frontline teams, delivered globally, tailored locally. Clinically-designed for long-term resilience through counselling, training, and development.
Best-in-class Speed & Quality of Care
24/7 access to trained crisis responders in T&S-specific protocols, escalation workflows, and regionally relevant support – >99% of escalated cases access a coach or clinician within 2 days.
Intellect’s 4 Pillars Enable Clients to Predict & Manage Psychological Risk, Attrition and Performance
Clinician Services & Crisis Management
- Global-Scale 1:1 Counselling (onsite, virtual, or offsite)
- 24/7 distress helpline, crisis debriefs, group check-ins
- Trauma-informed therapy (CBT, DBT, EMDR, ACT)
- Orientation support and awareness booths
Resilience & Leadership Training
- Clinician-led resilience skill-building sessions
- MHFA-certified manager training
- Leadership coaching with a mental health lens
- Roleplays, simulations, and clinician-led sessions
T&S Wellbeing Programme Consulting
- Organisational wellbeing assessments and consulting
- Custom programme design for employee engagement and burnout prevention
Research & Innovation for Evidence-Based Interventions
- Whitepapers, case studies, and programme evaluation support
- Health outcomes you can bring to the boardroom
- Clinical dashboards for boardroom-ready outcomes and MBRs
With comprehensive support, Intellect has something for everyone
Localised to cover different regions with a unified all-in-one solution
Our strong global provider network reflects our ongoing investment in diverse, high-quality care across regions
Trust & Safety Advanced Practitioner (TSAP) Certification by Intellect
Received Validation & Global Recognition from CPD
All Intellect clinicians supporting T&S clients are:
Trauma-trained and ethically certified
Clinically licensed and CPD-accredited
Regularly peer-reviewed for quality assurance
Vetted and trained by our in-house clinical governance board
How a Leading Global Social Media Company Scaled Trauma-Informed Care With Intellect
Challenge
- Sought a trauma-informed wellbeing solution for high-pressure content moderation teams
- Required localised, consistent care across multiple regions
- Needed to build team resilience and manage exposure to harmful content
Solution
- Provided trauma-informed care via locally based clinicians trained in T&S contexts
- Combined global best practices with culturally relevant support
- Offered multi-modal access: 24/7 helplines, virtual and onsite 1:1 counselling, group sessions, and tailored psychoeducation
Outcome
- Expanded service coverage across APAC, Americas, and Europe
- Delivered 2,100+ counselling sessions and 600+ group sessions (ongoing)
- Achieved a 4.8/5 average satisfaction score from Trust & Safety employees across services
Empower Your Trust and Safety Teams Today
Trust isn’t a feature. It’s a frontline responsibility.
Intellect’s framework goes beyond checkboxes. We build systems of care that are trauma-informed, clinically governed, and embedded into the operational heartbeat of Trust & Safety work—enabling real resilience, accountability, and performance at scale.
Talk to Our Trust & Safety Experts
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T&S dimensions
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