Last Updated: 16th Jan 2023
At Intellect, one of our main
describes how your personal information is collected, used, and shared when you
visit and use our website, mobile, web and desktop applications, wearable
technologies, dashboards, extension, and services (collectively “Our
Platform”). By using our platform in any manner, including but not limited to
visiting, browsing, creating an account, or logging into the platform, you
agree to observe and be bound by this policy and the additional terms and
conditions referred to on this platform or available by hyperlink. This policy
Employer – This refers to our
Client (which may be a Company/Corporation/Organization) who enters into a
binding contract to create accounts on our platform and enrol its employees to
a selected program.
Third Party Providers – This
refers to providers, agents, and affiliates of both parties but who we may
disclose personal information relating to our users. This includes payment
providers, insurance companies, cloud communication platforms, and in the case
of an emergency, hospitals or designated health practitioners (example, a
medical doctor). Please note that we shall not be liable for the actions or
liability of these third-party providers. Ensure to abide by their terms and
Intellect – We at all times
ensure that all of Intellect’s employees and/or agents and service providers
accessing your personal information are aware of the purposes it will be used
for and do not handle personal information in a manner which is non-compliant
with applicable data protection laws and regulations.
The following are third parties
that we use to store and process data:
We may revise and update this
or for other operational, legal or regulatory reasons. Such updates shall be
communicated to you. Your continued use of our platform after recent updates to
If you have any questions about
this policy or the practices described herein, you may contact us at firstname.lastname@example.org.
By submitting your Personal
Information, you consent to use that information as set out in this policy.
This shall include and not be limited to disclosure to third party providers
referred to in this policy.
Information We Collect
Despite the collection of
Personal Information mentioned above, we may collect additional information
when your Employer signs you up on our platform or when you use our platform.
We may ask either you or your Employer to provide us with certain personal
information that can be used to contact or identify you. This information may
include your suffix, sex, employeeID (if applicable), department, title, job
code (if applicable) and shall form part of, and collectively referred to as
Personal Information or Personal Data.
How We Use the Information
We gather this information from you and your Employer to allow us to:
Also, we may de-identify users
information and statistics to form de-identified information for the purposes
of monitoring usage of our Platform and website in order to help us to develop
our website and our services, provide insight to the Employers on users
performance and stress level on workloads, assess mental and risk impact of
users, and evaluate insurance coverage. We may also provide such de-identified
information to third parties including academic journals and external
publications for research and analysis purposes. This may be different from our
use to monitor and improve our services. These statistics will not include
information that can be used to identify you.
At Intellect, we ensure that we
process Personal Information collected from you only for the purposes as
necessary to provide services based on relevant binding agreements and
contracts with the Employer. In addition, the Bases on Which We Process Information
about You may also include the following –
Information we process for the
purposes of legitimate interests: We may process information on the basis there
is a legitimate interest, either to you or to us, of doing so. Where we process
your information on this basis, we do after having given careful consideration
to whether the same objective could be achieved through other means; whether
processing (or not processing) might cause you harm; whether you would expect
us to process your data; and whether you would consider it reasonable to do so.
For example, we may process
your data on this basis for the purposes of:
Information we process because
we have a legal obligation: Sometimes, we must process your information in
order to comply with a statutory obligation. For example, we may be required to
give information to legal authorities if they so request or if they have the
proper authorisation such as a search warrant or court order. This may include
your Personal Information.
Cookies: Our Platform uses
“Cookies” to identify the areas of the Platform that you have visited. A cookie
is a small piece of data stored on your computer or mobile device by your web
if you disable Cookies, you may not be able to access functionality on our
Platform correctly or at all. We never extract Personal Information in Cookies.
Log Files: Log files track
actions occurring on our Platform, including but not limited to our App and
Website, and collect data including your IP address, browser type, Internet
service provider, referring/exit pages, and date/time stamps.
Please note that our Platform
offers “Do Not Track” features to manage the Personal Information we track and
We store your personal data on
our data processing server. Our Data Processor is Amazon Web Services (AWS).
understand how your information is stored. Please note that our servers are
located within Singapore.
the User is actively using the Service, for the lifetime of the User plus six
the User is inactive, for six years from the date the User becomes inactive;
III. For up to 15 years, in
cases which are (i) deemed as “high risk”, (ii) may require internal
investigations, or where (iii) legal action has been or might be taken against
us; to comply with other law; to support a claim or defence in court; and
the applicable law where User is located has a requirement to retain the
Personal Information for a period longer or shorter than the above specified
period, we will retain the Personal Information as per the applicable
We assure you that your
information is subject to access control and Intellect employees can only
access such information on a need-to-know basis.
To ensure the security of your
information, we use the following methods: Zero-knowledge encryption and
transmission, SSL Protocol, SET Protocol, Automatic backup, Digital
Certificate, Username/Password, authorizations to access management, and
Firewalls. Please note that the internet is not secure and no system involving
the internet and the transmission of electronic data is 100% secure.
Nevertheless, we take all reasonable efforts to safeguard and protect your
We encrypt all video and audio communications on our Platform. This means that your video and audio conversations done through our Platform are secure and end-to-end encrypted.
Also, note that our use of zero-knowledge encryption for the security of your information may have an adverse effect on you in the event that you lose your primary device. If you change your device or migrate to a new device, some of your Personal Information on our Platform does not transfer to the new device. You may need to re-enter your information again to continue using our Platform.
In the event of a breach which affects your Personal Information, you will be notified within a reasonable timeframe of such breach and measures we took to rectify the breach. Note that you may request at any time to access and delete your information with us.
Although our policy is to
maintain the privacy of your information as described herein, we may disclose
your information if we believe that it is reasonable to do so in certain cases,
in our sole and exclusive discretion. Such cases may include, but are not
If you have any questions,
comments, or concerns regarding your rights, please contact us
through email to email@example.com.
We generally rely on personal
data provided by you, your authorised representative or your Employer. In order
to ensure that your personal data is current, complete and accurate, please
update us if there are changes to your personal data by informing our Data
Protection Officer in writing or via email at firstname.lastname@example.org.
You always have the opportunity
to opt-out of our communications with you or change your preferences by
contacting us at email@example.com.
Enterprise Service: If you have
signed up through your Employer as an employee account, please reach out to
your Employer to cancel your account. You may still receive communications from
us even after you cancel your account unless you also opt-out of our
communications, as described above.
You have the following rights
to the processing of your Personal Information under applicable privacy laws
including but not limited to Singapore PDPA, EU GDPR, and US HIPAA:
By using our platform, you
would like to make a complaint, please contact us by email at firstname.lastname@example.org.