The Hidden Truths of Trust and Safety Frontliners
Explore how leading organisations are strengthening Trust and Safety workforce wellbeing through structured support systems and sustainable mental health strategies — grounded in real clinical insights and data from hundreds of frontline sessions.
About the Whitepaper
We analysed hundreds of therapy sessions with Trust and Safety (T&S) professionals across global platforms — and the insights go beyond trauma. From emotional fatigue and role confusion to team tensions and leadership gaps, this whitepaper reveals the often-overlooked stressors shaping T&S roles.
Designed for Wellbeing, Operations, and T&S leaders, this report offers a practical roadmap for care that goes deeper than surface-level fixes.
This whitepaper is designed to help leaders understand what’s really going on and what to do about it.
Inside, you’ll find:
- What T&S staff struggle with most and why trauma is only part of the picture
- A five-tier framework for strengthening wellbeing at the organisation, leadership, team, individual, and clinical levels
- Practical ways to embed care into workflows, manager training, and role design
Why This Whitepaper Matters
Trust and Safety teams face intense, often invisible demands.
And while trauma response is important, it isn’t enough.
2 million
moderation decisions are made daily across major platforms
44%
of moderators report emotional exhaustion despite access to standard EAPs
Hundreds clinical
sessions reveal leadership gaps and operational instability as major drivers of distress
Too often, support remains reactive — misaligned with the reality of frontline work.
This whitepaper helps organisations shift from ad hoc wellness efforts to system-level care.
What You'll Take Away
By diving into this whitepaper, you’ll gain:
Clarity on hidden stressors
Learn how internal friction from unclear roles to shifting policies drives long-term strain, often more than content exposure
A layered framework for care
Understand how to build wellbeing systems that reach across individuals, teams, and leadership — with clear roles and accountability
Clinician insights you can trust
See what Intellect’s practitioners have observed in sessions with T&S professionals and how these learnings translate into meaningful action
This whitepaper is for leaders tasked with supporting high-risk digital teams:
- T&S Leads, Wellbeing and Operations Managers
- HR and People Teams managing regional or global digital workforces
- Organisational Leaders focused on long-term workforce sustainability
Wellbeing isn’t a support service — it’s a system. This whitepaper gives you the structure to build one that lasts.
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Start building safer, more sustainable Trust and Safety teams
Download the whitepaper to uncover hidden risks and take action with expert-backed strategies
