How Employment Hero Reimagined Mental Health Support for High Performers - Intellect

How Employment Hero Reimagined Mental Health Support for High Performers

The Olympic Standard of Wellbeing at Employment Hero

At Employment Hero, we talk a lot about building an Olympic team, and elite athletes don’t just train harder, they recover smarter.

-Maddison Harris, People Partner at JR Richards & Sons

The Problem

Employment Hero’s 1,800+ “Heroes” operate in a remote first, globally distributed environment, where managers could see obvious distress but often missed the subtler warning signs along the way. High performers tend to absorb stress silently until they hit a breaking point, and without a structured way to catch emerging psychosocial risks early, the organisation was stuck reacting to burnout only after it had already caused harm. Their existing EAP wasn’t helping: utilisation sat at just 7%, it stayed passive in the background until a crisis hit, and it offered no real visibility into workplace stress or anxiety

The Solution

Employment Hero partnered with Intellect to replace its reactive EAP with a complete mental health infrastructure built around the “Olympic Team” philosophy, the idea that elite athletes need expert coaching, adequate rest, and structured recovery to stay at their peak.

– Proactive Coaching: Employees used Intellect for career planning and managing the psychological demands of high performance roles
– Continuous Signal Detection: The Intellect Dimensions dashboard gave Employment Hero real time, aggregated data on presenting issues such as workload stress or anxiety
– Choice of Formats: Same day or next day booking meant employees never had to wait weeks for support
– Manager Capability: Managers were equipped with data driven webinars and conversation templates to lead informed wellbeing discussions during routine one-to-ones

Results

Just 90 days in, Employment Hero is seeing impact well beyond industry norms, proof that reframing support as performance optimisation, rather than crisis response, drives both adoption and genuine engagement.

22% Adoption Rate: Up from a 7% baseline and triple the Australian industry average
73% Repeat Users: Most employees who try Intellect return
4.89/5 Satisfaction Rating: Consistent high ratings across clinical and coaching sessions
9.2 Sessions per User/Month: Significant engagement compared to the typical three to five sessions

Need a PDF version of this case study?

We’ve got you covered. Simply click the button below to get a PDF version of this case study that you can easily share with your friends, colleagues, and managers.

Please fill up the form

First Name

Last Name

Company Name

Email

Country

Are you interested to explore corporate mental health services for your company?

case study id

YOU MIGHT ALSO LIKE

How Employment Hero Reimagined Mental Health Support for High Performers

Employment Hero, the leading HR and payroll software for Australian SMEs, operates a high performance culture that celebrates ambition. They recognized a critical gap: they were treating mental health as separate from performance, rather than central to it.

Client Case Study

July 13, 2026

| By

Gita

Beyond the Hard Hat: How JR Richards & Sons Transformed Blue-Collar Wellbeing

To support its blue-collar and remote workforce, JR Richards partnered with Intellect, moving beyond traditional crisis hotlines to deliver a digital wellbeing experience employees genuinely value.

Client Case Study

May 27, 2026

| By

Team Intellect

Putting People First: How THG Built a Culture of Trusted Wellbeing

By listening to the needs of its mobile workforce, THG partnered with Intellect to move away from impersonal EAP systems and create a wellbeing experience that their team truly values.

Client Case Study

January 6, 2026

| By

Team Intellect

30% in 30 Days: How SSI Set a New Benchmark for Wellbeing Engagement

Partnering with Intellect, SSI is building a new culture of proactive care, ensuring its diverse workforce has inclusive access to the support they deserve.

Client Case Study

November 5, 2025

| By

Team Intellect