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How foodpanda increased adoption of mental health support by 13x compared to traditional EAPs

foodpanda is one of the leading and fastest growing online food delivery platforms in APAC.

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Ingo Laubender foodpanda apac head of people
With the Intellect app, we can provide personalised support for employees working in different countries, which is especially important when COVID-19 has prevented in-person meetings and travels.
– Ingo Laubender / foodpanda’s APAC Head of People

The Problem

Prior to implementing Intellect, foodpanda being a hyper-growth company faced low awareness & utilisation of the company’s existing Employee Assistance Program (EAP) in Singapore and other APAC offices with an EAP in place, with some of the markets having no mental health support as a company benefit.

The Solution

Intellect provided a scalable mental wellbeing solution that foodpanda employees across APAC could use. Beyond their existing EAP in some markets, Intellect’s self-care app & coaching support helped increase awareness and utilisation of foodpanda’s mental health support.

Results

  • In the span of 6 months, 13x more Pandas in Singapore signed up for Intellect.
  • High app engagement: 22,700 minutes spent on wellbeing.
  • High utilisation of coaching: 37% actively engaged with their coach.

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