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Checking In: Enhancing Hospitality Workforce Mental Wellbeing with Behavioural Health Coaching

This case study showcases how Intellect’s solution supports the diverse hospitality workforce across 6 hotels from the Asia-Pacific region.

The Problem

Hospitality employees have developed a tendency to deprioritise self-care due to long and irregular hours and customer demands.

The Solution

A programme providing reactive and proactive care with a regional network of specialised behavioural health coaches equipped to address a wide range of topics, empowering individuals to reach their full personal and professional potential.

Results

Across 6 hospitality establishments,

  • 5 out of 5 satisfaction rating of coaching
  • 38% avg. of signups matched with a coach
  • 24% avg. adoption rate of the Intellect app

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