How JobAdder Boosted EAP Engagement to 44% with Intellect’s Platform - Intellect

How JobAdder Boosted EAP Engagement to 44% with Intellect’s Platform

How JobAdder transformed employee wellbeing with Inteallect’s proactive EAP.

We live and work in an always-on culture these days. And we see that manifest in the workplace when we’re working across multiple geographies, complex time zones. As a Chief People Officer, I do feel the weight of making sure that our people feel safe and well supported.

-Graham Moody, Chief People Officer. JobAdder

The Problem

Operating across complex time zones and multiple geographies, JobAdder’s workforce experiences severe, compounding macro pressures to perform and continuously innovate. Their previous EAP framework followed a passive, legacy model with severe systemic challenges—including heavy administrative loads, upfront out-of-pocket costs, and accidental privacy compromises. This operational friction restricted group-wide utilization to a stagnant 7% baseline, leaving employees to navigate workplace anxiety in isolation.

The Solution

JobAdder partnered with Intellect to engineer a zero-barrier ecosystem that moves mental healthcare out of corporate administrative channels and directly into the hands of their distributed workforce.

– Radical Privacy: Complete end-to-end user anonymity insulated from internal corporate eyes, entirely removing the “privacy tax” of legacy reimbursement pipelines
– Proactive Stepped Care: Moving away from a purely reactive, break-glass crisis model to embed daily digital sentiment tracking and one-on-one behavioral coaching
– Leadership Enablement: Training organizational managers to hold supportive conversations and confidently frame the platform as a foundational “Culture Gift”

Results

By aggressively removing psychological and logistical hurdles, JobAdder successfully transitioned their workplace culture from masking burnout to cultivating a visible, positive buzz of mental resilience.

44% Workforce Adoption: A phenomenal jump from the initial 7% baseline within the first seven weeks of launch.
60.7% Repeat User Rate: High month-over-month engagement retention, with active users averaging 4.6 monthly touchpoints.
4.88/5.0 Experience Rating: Consistently exceptional quality marks across both clinical care and behavioral coaching tracks.

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